Cancellation Policy

1. Order Cancellation Eligibility

You may request to cancel an order that has not yet shipped by contacting our customer service team. All cancellation requests are subject to review, and submitting a request does not guarantee that the order has been canceled.

Once an order has shipped, it generally cannot be canceled through our standard cancellation process. You may wait for the item to be delivered and then refer to our Returns and Refunds Policy to learn about return, exchange, or refund options.

2. How to Request an Order Cancellation

To request an order cancellation, please contact us through one of the following channels:

  • Email: service@elenormire.com
  • Phone: +1 (386) 274-6183

To help us verify your order, please provide the following information when available:

  • Order number
  • Order confirmation details
  • Relevant payment confirmation information, if needed

For your security, please do not send your full card number, card security code, account password, or other sensitive payment information by regular email.

3. Cancellation Review and Confirmation

After receiving your request, we will review the order status and assess whether cancellation is possible based on whether the order has shipped and its current processing status.

If your cancellation request is approved, we will notify you and arrange a refund in accordance with the applicable refund conditions. If the order has already shipped or cannot be canceled, we will inform you and explain the available next steps.

4. Refund Method and Processing Time

For approved cancellations that qualify for a refund, the refund will be returned to your original payment account using the original payment method whenever possible.

Refunds are generally processed within 1–3 business days after cancellation approval. This refers to the refund processing period, not the time it takes for the funds to appear in your account. The actual posting time depends on your bank, card issuer, payment service provider, and other relevant financial institutions.

5. Orders That Have Already Shipped

Once an order has shipped, it generally cannot be canceled through our standard cancellation process.

If you wish to return an item that has already shipped, please wait until the item is delivered and review our Returns and Refunds Policy for return eligibility, instructions, shipping costs, and refund conditions.

6. Contact Us

If you have questions about order cancellations or refunds, please contact us using the information below.

Address: 1065 N Atlantic Ave #5, Daytona Beach, FL 32118, United States
Telephone: +1 (386) 274-6183
Email address: service@elenormire.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)