Terms of Service
1. Introduction and Scope
These Terms of Service apply to your access to, browsing of, and use of our website, including shopping for and purchasing furniture through our website.
By using the website's shopping features or submitting an order, you agree to comply with these Terms of Service and applicable policies. Submitting an order does not guarantee acceptance. An order is accepted only when confirmed and processed in accordance with our order procedures.
2. User Accounts and Website Responsibilities
If our website offers account registration, you are responsible for providing accurate and up-to-date information and keeping your login credentials secure. Please contact us promptly if you suspect unauthorized account access or a security issue.
We make reasonable efforts to maintain the proper operation of our website but cannot guarantee uninterrupted or error-free access at all times. Nothing in these Terms excludes liability where exclusion is prohibited by applicable law or limits consumer rights that cannot legally be waived.
3. Products, Availability, and Pricing
We make reasonable efforts to display accurate product descriptions, images, specifications, prices, and availability information for our furniture products. Product appearance may vary slightly due to screen settings and device displays. Such variations do not excuse material inaccuracies in product descriptions.
Product availability, inventory, and prices may change. If we identify a pricing error, inventory issue, or inaccurate product information, we will take reasonable action based on the order status and applicable law and notify customers when appropriate. Confirmed orders will be handled in accordance with applicable law and the relevant transaction terms.
4. Orders and Payments
After you submit an order, we may need to verify the order details, payment status, product availability, and shipping address. Order submission, order acceptance, payment processing, and shipment are separate stages.
Product prices, applicable shipping fees, taxes, and other charges will be disclosed during checkout based on the actual transaction. Payments must be made using the payment methods available at checkout.
5. Shipping Policy
We ship within the United States, subject to actual delivery availability.
- Shipping Fees: Orders below $80 are subject to an $8 shipping fee. Orders of $80 or more qualify for free shipping.
- Order Processing: Orders are generally processed within 1–3 business days. Orders submitted on a business day before 6:00 PM Eastern Time (ET) generally begin processing that day. Orders submitted after the cutoff time, on weekends, or on applicable non-business days generally begin processing on the next business day.
- Estimated Transit Time: Delivery is estimated to take 6–14 business days after shipment, excluding order processing time.
- Carriers: Shipping may be handled by FedEx, UPS, DHL, or another carrier selected for the order.
- Tracking: When tracking services are available, tracking information will be provided in the shipping notification.
Applicable taxes and customs charges, if any, will be handled according to the actual transaction arrangements and relevant requirements. We will address delivery delays, shipping damage, lost packages, and address changes based on the circumstances and applicable law.
For details, please see our Shipping Policy.
6. Order Cancellation Policy
You may request cancellation of an order that has not yet shipped. Cancellation requests must be reviewed and confirmed, and submitting a request does not mean the order has been canceled.
Once an order has shipped, it generally cannot be canceled through our standard cancellation process. You may wait for delivery and then follow our Returns and Refunds Policy.
To request cancellation, contact us at service@elenormire.com or +1 (386) 274-6183. Please provide your order number and the necessary order confirmation information. Do not send your full card number, card security code, or account password by regular email.
For approved cancellations that qualify for a refund, the refund will be returned to the original payment account using the original payment method whenever possible. Refunds are generally processed within 1–3 business days after cancellation approval. The actual posting time depends on the relevant financial institutions.
For details, please see our Cancellation Policy.
7. Returns, Exchanges, and Refunds
We offer returns and exchanges within 40 days of delivery, subject to the conditions, procedures, and applicable fees set out in our Returns and Refunds Policy. Please contact customer service and follow the provided instructions before returning or exchanging an item.
For returns due to personal reasons, return shipping costs will be handled in accordance with our published policy and applicable law. For defective, incorrect, or shipping-damaged items, we will provide an appropriate resolution in accordance with our policy and applicable law.
For eligible returns, refunds are generally initiated within 1–3 business days after the returned item has been received, inspected, and confirmed to meet the refund conditions. Refunds will be issued using the original payment method. The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
For details, please see our Returns and Refunds Policy.
8. Privacy and Data Protection
We may collect and use necessary personal information to process orders, arrange delivery, provide customer service, maintain website security, and meet legal obligations.
Our website may use cookies and similar technologies to support website functionality, remember preferences, or conduct website analytics. When necessary to provide our services, information may be shared with payment processors, shipping providers, website hosting providers, and other relevant service providers.
We take reasonable measures to protect personal information in accordance with applicable U.S. federal and state laws. Depending on applicable law, users may have rights to access, correct, or delete personal information and manage certain privacy preferences.
9. Disputes and Governing Law
These Terms of Service will be interpreted and applied in accordance with applicable law. The application of Florida law, where relevant, will depend on the circumstances of the transaction and applicable legal requirements.
If a dispute arises, the parties may seek a reasonable resolution to the extent permitted by applicable law. Nothing in these Terms limits mandatory consumer protections or lawful remedies available to consumers.
10. Changes to These Terms
We may update these Terms of Service to reflect changes in our website operations or applicable legal requirements. Updated terms will be published on the website, with an effective date where appropriate.
Changes to these Terms do not affect consumer rights protected by applicable law. We encourage you to review this page before making a purchase.
11. Contact Us
If you have questions about these Terms of Service, your order, or our website services, please contact us using the information below.
Address: 1065 N Atlantic Ave #5, Daytona Beach, FL 32118, United States
Telephone: +1 (386) 274-6183
Email address: service@elenormire.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)