Returns and Refunds Policy

1. Return and Exchange Period

We offer a 40-day return and exchange period for eligible furniture items, beginning on the date your order is delivered.

If you wish to return or exchange an item, please contact us within 40 days of delivery by email or phone. Include your order number, item details, and reason for the request. Please wait for confirmation and return instructions before shipping any item back.

Requests submitted after the 40-day return period will be reviewed on a case-by-case basis, subject to applicable law. Nothing in this policy limits your rights under applicable consumer protection laws.

2. Return Eligibility

For returns requested for personal reasons, such as a change of mind or no longer needing an item, the product should remain in reasonable original condition and must not have sustained substantial damage due to improper use or customer-caused damage.

Please retain the original packaging, accessories, instruction manuals, and proof of purchase whenever possible to help ensure safe transportation and efficient order verification.

You may reasonably inspect an item to assess its appearance, size, materials, and basic condition. Reasonable marks resulting from ordinary inspection will not automatically result in a return being denied.

If an item has been substantially affected by improper use, customer-caused damage, or other circumstances that make it ineligible under the applicable return conditions, we will assess refund eligibility based on the circumstances and applicable law.

Items that are defective, damaged during shipping, or inconsistent with the order will be handled according to the circumstances and applicable law. We will not deny rights provided by law solely because an item does not meet our voluntary return conditions.

3. How to Request a Return or Exchange

Please follow these steps to request a return or exchange:

• Contact us: Email service@elenormire.com or call +1 (386) 274-6183. Provide your order number, item name, and reason for the request.
• Receive return instructions: Our customer service team will review your request and explain the applicable return conditions, shipping arrangements, and any relevant costs.
• Prepare the item: Carefully package the furniture and its accessories. Use the original packaging whenever possible to help protect the item during transportation.
• Arrange return shipping: After receiving confirmation and return instructions, arrange shipping according to our guidance. For large furniture requiring freight service or pickup, confirm the carrier, pickup method, and shipping arrangements before sending the item.
• Return inspection: Once the item arrives at the designated return location, we will inspect its condition and process your refund or exchange request according to the applicable conditions.

Please do not ship items to an address that has not been confirmed by our customer service team. Furniture that cannot reasonably be transported through standard parcel services must be returned using a suitable freight or furniture transportation service.

4. Return Shipping and Handling Fees

4.1 Returns for Personal Reasons

If you request a return for personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, you are responsible for the applicable return shipping costs and must arrange and pay for the required transportation and shipping services, unless otherwise required by law or expressly agreed to by us.

Large furniture items requiring freight transportation, pallet shipping, or scheduled pickup may incur higher return shipping costs than standard parcels.

4.2 Estimated Return Shipping Costs for Large Furniture

For furniture that cannot reasonably be shipped through standard parcel services, we will display the applicable estimated return shipping cost or a reasonable cost range on the product page or during the purchasing process before you place your order.

Return shipping estimates will be calculated based on the following factors:

• The packaged dimensions, weight, and freight requirements of the item.
• The transportation distance or applicable shipping zone rates between the return pickup location and the designated return destination.
• The carrier's base freight charges.
• Necessary pickup, handling, pallet, or special packaging fees.

The estimated return shipping cost will be calculated as follows:

Estimated Return Shipping Cost = Base Freight Charge + Pickup Fee + Necessary Handling and Other Applicable Service Fees

Each component must be based on actual carrier rates, product shipping specifications, and the applicable transportation services. Before purchase, the estimated cost must be displayed in U.S. dollars, together with the applicable product and shipping conditions.

Actual costs may vary depending on the final pickup address, packaged dimensions, actual weight, and transportation service selected. Any additional charges exceeding the estimate disclosed before purchase must have a reasonable basis and be explained to the customer before transportation is arranged. We will not arbitrarily deduct undisclosed charges from a refund.

4.3 Return Handling Fees

We do not charge a separate return handling fee or restocking fee for returns requested for personal reasons. However, customers remain responsible for applicable return shipping costs as described in this policy.

We will not impose fabricated or duplicate charges or make arbitrary deductions that were not disclosed in advance.

4.4 Returns Due to Defective, Damaged, or Incorrect Items

If an item is defective, inconsistent with your order, or damaged during transportation, we will provide an appropriate resolution based on the circumstances. This may include return shipping at no cost to you, an exchange, or a refund.

We will not charge customers for reasonable return shipping, pickup, or necessary handling costs directly resulting from these issues.

If you discover damage, defects, or discrepancies, please contact us as soon as possible. Where possible, provide photographs of the item, its packaging, and your order information to help us assess the issue and determine an appropriate resolution.

5. Refund Processing

For eligible commercial returns, once the returned item has arrived at the designated return location and passed the applicable inspection, we will generally complete the refund eligibility review and initiate the refund within 1–3 business days.

If additional inspection is necessary, including situations involving shipping damage or missing accessories, we will inform you of the relevant circumstances and processing status. Additional review will not be used to unreasonably delay a refund.

The refund amount will be determined according to the applicable return conditions and any deductions permitted by law and properly disclosed in advance. For eligible returns requested for personal reasons, applicable return shipping costs remain the customer's responsibility. For returns caused by defective, damaged, or incorrect items, we will not deduct reasonable return shipping or handling costs directly resulting from those issues.

Refunds will be processed through the original payment processor and, whenever possible, returned to the same payment method used for the purchase.

6. Refund Timing

After a refund has been initiated, the time required for the funds to appear in your account depends on the processing policies of your card issuer, bank, payment service provider, or other financial institution.

If you have not received your refund after the payment provider's usual processing period, please contact your original payment provider or bank for assistance. You may also contact us using the information provided below so we can help verify the refund status.

Initiating a refund does not guarantee that the funds will arrive within a fixed number of days, as the final posting time depends on third-party payment and financial institutions.

7. Damaged, Defective, or Incorrect Items

If your furniture arrives damaged, defective, or inconsistent with the product description or your order, please contact us as soon as possible.

To help us assess the issue and determine an appropriate resolution, please provide the following information whenever possible:

• Your order number and item name.
• A brief description of the issue.
• Photographs clearly showing the defect, damage, or discrepancy.
• Photographs of the outer packaging and shipping damage, if applicable.

We will review the circumstances and provide an appropriate resolution, which may include repair, replacement, return shipping at no cost to you, or a refund. The appropriate solution will depend on the nature of the issue, the condition of the item, and applicable law.

Refund or exchange eligibility may be affected by damage caused by improper use or customer misuse. However, we will not automatically deny a request solely because of reasonable marks resulting from ordinary product inspection.

Nothing in this policy limits any rights you may have under applicable law.

8. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us using the information below.

Address: 1065 N Atlantic Ave #5, Daytona Beach, FL 32118, United States
Telephone: +1 (386) 274-6183
Email address: service@elenormire.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)