Shipping policy
1. Shipping Destinations
We offer furniture delivery within the United States. Delivery availability depends on the shipping services available for your address.
2. Shipping Fees
Shipping fees are based on the order amount:
- Orders under $80: $8 shipping fee.
- Orders of $80 or more: Free shipping.
Applicable shipping fees will be displayed at checkout.
3. Order Processing Time
Orders typically require 1–3 business days to process. Our daily order cut-off time is 6:00 PM Eastern Time (ET).
- Orders placed before 6:00 PM ET on a business day: Processing time typically begins that day.
- Orders placed after 6:00 PM ET: Processing begins on the next business day.
- Orders placed on weekends or applicable non-business days: Processing begins on the next business day.
Order processing time does not include shipping time. Actual processing and dispatch times may vary depending on the order.
4. Shipping Methods and Estimated Delivery Time
We may use FedEx, UPS, or DHL to ship orders. The carrier used will depend on the arrangements for each order.
After dispatch, estimated transit time is 6–14 business days. This estimate does not include order processing time.
Actual delivery times may be affected by weather, holidays, carrier operations, and other shipping-related factors.
If your order has not arrived within the estimated transit time, please contact us by email. You may also call us if necessary.
5. Taxes and Customs
Applicable taxes will be handled in accordance with relevant laws and the details of each order. Please review your order summary at checkout for product prices, shipping fees, and applicable taxes.
For orders involving international shipping, import duties or customs-related fees may apply. Responsibility for these charges depends on the actual shipping arrangements and the information provided before purchase.
6. Order Tracking
After your order ships, we typically send a shipping confirmation email. If tracking is available from the carrier, the email will include a tracking number or tracking link.
Tracking information may take some time to appear or update. Please check your inbox and spam folder.
If you do not receive a shipping confirmation or cannot access tracking information, please contact us by email and provide your order number.
7. Damaged, Lost, or Delayed Shipments
If your item is damaged during transit, your package is lost, or tracking information has not updated for an extended period, please contact us by email as soon as possible. Include your order number, relevant photos, and any available tracking information.
If you receive a damaged, missing, or incorrect item, please contact our customer service team promptly. We will review the order details and assist you based on the circumstances.
8. Shipping Changes and Order Cancellations
If you need to change your shipping address, update shipping information, or request an order cancellation, please contact us by email or phone as soon as possible.
Changes or cancellations may be possible before an order has been fully processed or shipped. Once an order is in the later stages of processing or has been handed to the carrier, changes or cancellations may no longer be possible. Please wait for confirmation from our customer service team.
9. Shipping Address
Please verify the recipient's name, street address, apartment or unit number, city, state, and ZIP Code before submitting your order.
If you notice an incorrect or incomplete address, contact us as soon as possible. Address changes depend on the order's processing status and the available shipping arrangements.
10. Contact Us
If you have questions about shipping, shipping fees, order processing, or tracking, please contact us using the information below.
Address: 1065 N Atlantic Ave #5, Daytona Beach, FL 32118, United States
Telephone: +1 (386) 274-6183
Email address: service@elenormire.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)